Login pathway has been converted successfully. We'll be monitoring for any instability and are preparing to send out password reset emails to those who'll need one in order to gain access to Papertrail.
Posted Nov 26, 2018 - 09:09 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 26, 2018 - 08:48 PST
Scheduled
Papertrail Engineering will re-deploy the new Unified Login experience (my.solarwinds.cloud). As before, a few helpful pieces of information to keep in mind:
1. Logged-in users will be logged out. This will likely manifest as redirection to the login page or the Events viewer stopping live tail or search functions. 2. Customers with outstanding new-user invitations will see them automatically expire. New invitations will need to be sent. 3. Papertrail as a service–including Log collection, filtering, archiving, and alerting–will remain entirely functional. 4. Heroku users are exempt from this conversion. Access to Papertrail via the Heroku Dashboard (http://dashboard.heroku.com) will remain the same.
We recommend that if your password does not work, please reset it using the link provided on the my.solarwinds.cloud login page. Papertrail Support (support@papertrailapp.com) will be available to address any issues or answer any questions regarding this migration.