Hosting Provider Server Restarts
Scheduled Maintenance Report for Papertrail
Completed
The scheduled maintenance has been completed.
Posted 3 months ago. Sep 05, 2018 - 23:45 PDT
Update
We are about 70% done with the backlog burndown. ETA to resolution is 3 hours. Will continue providing updates as they come.
Posted 3 months ago. Sep 05, 2018 - 23:24 PDT
Update
Backlog continues to burn down. Will update with more information and ETA to full resolution in 90 minutes.
Posted 3 months ago. Sep 05, 2018 - 21:51 PDT
Update
We've reached the upper bounds of the additional capacity we can add. We're about 60% of the way.
Posted 3 months ago. Sep 05, 2018 - 21:17 PDT
Update
We are provisioning extra capacity on top of the extra capacity to see if we can clear the backlog quicker.
Posted 3 months ago. Sep 05, 2018 - 18:22 PDT
Update
52% of the backlog is cleared.
Posted 3 months ago. Sep 05, 2018 - 16:56 PDT
Update
Around 47% of the backlog has been cleared.
Posted 3 months ago. Sep 05, 2018 - 15:44 PDT
Update
Datastore backlog is 30% processed, we continue to process the backlog as fast as possible.
Posted 3 months ago. Sep 05, 2018 - 13:10 PDT
Update
Datastore backlog is 23% processed, we continue to process the backlog as fast as possible.
Posted 3 months ago. Sep 05, 2018 - 12:24 PDT
Update
Filtering is now fully operational. We continue to work on the datastore inserter backlog.
Posted 3 months ago. Sep 05, 2018 - 10:38 PDT
Update
82% of the filtering layer backlog has been processed. Roughly 5% of the log search data backlog has processed.
Posted 3 months ago. Sep 05, 2018 - 09:30 PDT
Update
We are extending the maintenance window as we continue to investigate. Backlog is being processed at the moment.
Posted 3 months ago. Sep 05, 2018 - 07:26 PDT
Update
Catching up with the backlog is taking longer than expected - we are investigating. There will be a delay in log viewing and search alerts.
Posted 3 months ago. Sep 05, 2018 - 05:53 PDT
Update
Capacity is coming back online, we're focusing on burning down any queue lag.
Posted 3 months ago. Sep 05, 2018 - 05:13 PDT
Update
Our provider has taken down more than expected capacity. There is a slight delay in log viewing. We are trying to bring this under control now.
Posted 3 months ago. Sep 05, 2018 - 04:32 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 3 months ago. Sep 05, 2018 - 03:45 PDT
Scheduled
Our hosting provider will be restarting a significant number of servers during this time window.
Log collection and the website are not impacted. Log Search and Search Alerts performance might be degraded during this time. We are working with our hosting provider to minimize the impact to our service.
Posted 4 months ago. Aug 31, 2018 - 08:18 PDT