Heroku users are unable to provision Papertrail for new apps

Incident Report for Papertrail

Resolved

We've isolated the issue and provisioning has returned to normal operation.

Posted Nov 28, 2018 - 11:29 PST

Investigating

Engineering is investigating an issue where Heroku users are unable to provision Papertrail as a new add-on for apps. Existing apps are unaffected. Standalone accounts are also unaffected.

Posted Nov 28, 2018 - 11:14 PST

This incident affected: Website.