Papertrail Migration to New Unified Login Experience
Scheduled Maintenance Report for Papertrail
Completed
The scheduled maintenance has been completed. Tracking existing issues here: https://www.papertrailstatus.com/incidents/dk6tc69nrh3x
Posted 25 days ago. Nov 19, 2018 - 11:01 PST
Update
We're noticing users who already have accounts are not being added to new organizations when being sent invites. Engineering is investigating.
Posted 25 days ago. Nov 19, 2018 - 10:36 PST
Update
Resolved:

- ✅ Password reset emails: these should now be delivered when requested. As this is something being summoned at a high volume, please give it 5-10 minutes.

Investigating:

- ❗️No organizations: Some users are still receiving 'Something must have gone wrong. Your account is not associated with any organizations, so Papertrail cannot activate you.' Engineering is still investigating this issue.
Posted 25 days ago. Nov 19, 2018 - 09:51 PST
Update
Current status:

- ❗️Some users are still receiving 'Something must have gone wrong. Your account is not associated with any organizations, so Papertrail cannot activate you.'
- ❗️Users that request a password reset email may not receive it. We're clearing the pipes and will try again.
Posted 25 days ago. Nov 19, 2018 - 09:08 PST
Update
Current status:

- ✅ Heroku users are able to log in and provision properly
- ❗️Some users are still receiving "Something must have gone wrong. Your account is not associated with any organizations, so Papertrail cannot activate you."

We've also cleared any outstanding invitations that were created before the migration. These would not have likely worked. Any customers with now missing pending invites will need to re-send.
Posted 25 days ago. Nov 19, 2018 - 08:25 PST
Update
Existing Heroku users should now be able to access Papertrail. New provisions of Papertrail as a Heroku add-on are still failing.
Posted 25 days ago. Nov 19, 2018 - 08:00 PST
Update
Rolling https://www.papertrailstatus.com/incidents/ywt2dyjqwk9f and https://www.papertrailstatus.com/incidents/nw8384dklwwr into this event.

Current status:
- Papertrail has rolled over to the new Unified Login system.
- Engineering is investigating Heroku users not being able to access or provision Papertrail.
- Engineering is also investigating some Papertrail users receiving "Something must have gone wrong. Your account is not associated with any organizations, so Papertrail cannot activate you."
Posted 25 days ago. Nov 19, 2018 - 07:48 PST
Update
We are receiving reports of Papertrail as a Heroku add-on is failing to activate. Engineering is investigating. (Follow https://www.papertrailstatus.com/incidents/nw8384dklwwr for updates on that issue)
Posted 25 days ago. Nov 19, 2018 - 07:15 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 25 days ago. Nov 19, 2018 - 07:01 PST
Update
We will be undergoing scheduled maintenance during this time.
Posted 28 days ago. Nov 16, 2018 - 16:52 PST
Scheduled
On Monday at around 15:00 UTC, Papertrail, along with the rest of the SolarWinds DevOps product line, will undergo migration to a new, unified authentication system. Once the migration is complete, all logins will be routed through https://my.solarwinds.cloud. Read more about why, what this new experience will look like, and what to expect on a day-to-day basis here: https://blog.papertrailapp.com/common-login-screen/

There are four crucial pieces of information to keep in mind:

1. Logged-in users will be logged out. This will likely manifest as redirection to the login page or the Events viewer stopping live tail or search functions.
2. Customers with outstanding new-user invitations will see them automatically expire. New invitations will need to be sent.
3. Papertrail as a service–including Log collection, filtering, archiving, and alerting–will remain entirely functional.
4. Heroku users are exempt from this conversion. Access to Papertrail via the Heroku Dashboard (http://dashboard.heroku.com) will remain the same.

We're expecting this process to only take a few minutes but are allotting extra time to allow the dust to fully settle. Papertrail Support (support@papertrailapp.com) is standing by to assist during and after the migration.
Posted 28 days ago. Nov 16, 2018 - 14:31 PST
This scheduled maintenance affected: Website.