Papertrail Status - Incident History

Some logs delivered from the Heroku AddOn may not arrive.

2025-07-09T16:54:06-07:00

Jul 9, 16:54 PDT
Resolved - This incident has been resolved.

Jul 9, 16:31 PDT
Identified - The issue has been identified and a fix is being implemented.

Delayed log ingestion and alerts

2025-07-07T03:44:32-07:00

Jul 7, 03:44 PDT
Resolved - This incident has been resolved.

Jul 7, 01:36 PDT
Investigating - We are currently investigating this issue.

Logs from some of the applications on Heroku platform are not received in Papertrail

2025-06-10T18:42:29-07:00

Jun 10, 18:42 PDT
Resolved - Log delivery from Heroku to Papertrail has returned to normal. If it appears that Heroku isn't sending logs to your Papertrail account please follow the instructions at https://status.heroku.com/incidents/2822 and/or contact Heroku support.

Jun 10, 11:55 PDT
Update - The Heroku incident is not yet resolved but log delivery from Heroku to Papertrail is nearly back to normal.

Jun 10, 01:28 PDT
Monitoring - We are observing an issue with log delivery from Heroku to Papertrail due to an ongoing Heroku incident. This may affect a subset of customers using the Heroku plug-in to send logs to Papertrail. More details on the Heroku incident are available at https://status.heroku.com/incidents/2822.

Alert Delivery

2025-05-06T03:26:56-07:00

May 6, 03:26 PDT
Resolved - This incident has been resolved.

May 6, 03:26 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

May 6, 03:09 PDT
Identified - The issue has been identified and a fix is being implemented.

May 6, 02:20 PDT
Investigating - We are currently investigating this issue.

Delays in log ingestion

2025-03-18T16:04:57-07:00

Mar 18, 16:04 PDT
Resolved - This incident has been resolved.

Mar 18, 15:50 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Mar 18, 15:12 PDT
Identified - The issue has been identified and a fix is being implemented.

Mar 18, 13:41 PDT
Investigating - We are currently investigating this issue.

Delay in log ingestion

2025-02-27T07:26:43-08:00

Feb 27, 07:26 PST
Resolved - This incident has been resolved.

Feb 27, 07:26 PST
Update - We are continuing to monitor for any further issues.

Feb 27, 07:17 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 27, 07:17 PST
Identified - The issue has been identified and a fix is being implemented.

Feb 27, 06:45 PST
Investigating - We are currently investigating this issue.

Some Search Alerts searched partial data.

2025-01-24T13:30:00-08:00

Jan 24, 13:30 PST
Resolved - From 21:49 to 22:43 on 2025-01-24 UTC some Search Alerts searched partial data

Delay in log ingestion

2024-12-04T19:04:19-08:00

Dec 4, 19:04 PST
Resolved - This incident has been resolved.

Dec 4, 18:49 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 4, 18:05 PST
Investigating - We are currently investigating this issue.

Delayed log ingestion

2024-11-08T18:09:41-08:00

Nov 8, 18:09 PST
Resolved - This incident has been resolved.

Nov 8, 17:58 PST
Identified - The issue has been identified and a fix is being implemented.

Nov 8, 17:42 PST
Investigating - We are currently investigating this issue.

papertrailapp.com is unavailable

2024-10-21T07:44:24-07:00

Oct 21, 07:44 PDT
Resolved - This incident has been resolved.

Oct 21, 07:33 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 21, 07:30 PDT
Identified - The issue has been identified and a fix is being implemented.

Oct 21, 06:46 PDT
Investigating - We are currently investigating this issue.

Log ingestion delayed

2024-10-16T14:02:58-07:00

Oct 16, 14:02 PDT
Resolved - This incident has been resolved.

Oct 16, 13:49 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 16, 13:17 PDT
Identified - The issue has been identified and a fix is being implemented.

Oct 16, 12:37 PDT
Investigating - We are currently investigating this issue.

Connections to web site delayed or timing out

2024-08-20T16:17:02-07:00

Aug 20, 16:17 PDT
Resolved - This incident has been resolved.

Aug 20, 15:55 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 20, 15:49 PDT
Investigating - We are currently investigating this issue.

Logs sent to logs.papertrailapp.com are delayed

2024-08-16T07:54:48-07:00

Aug 16, 07:54 PDT
Resolved - From 14:24 UTC to 14:45 UTC new connections to logs.papertrailapp.com were delayed.

Aug 16, 07:42 PDT
Investigating - We are currently investigating this issue.

Some log destinations on logs7.papertrailapp.com unavailable

2024-07-15T07:00:00-07:00

Jul 15, 07:00 PDT
Resolved - On 2025-07-15 from 14:10 to 14:22 UTC some log destinations on logs7.papertrailapp.com were unavailable.

Log Collection is delayed

2024-03-20T00:31:20-07:00

Mar 20, 00:31 PDT
Resolved - This incident has been resolved.

Mar 20, 00:05 PDT
Investigating - We are currently investigating this issue.

Search

2024-02-23T23:46:30-08:00

Feb 23, 23:46 PST
Resolved - This incident has been resolved.

Feb 23, 22:42 PST
Investigating - We are currently investigating this issue.

papertrailapp.com is unavailable

2024-02-14T08:20:38-08:00

Feb 14, 08:20 PST
Resolved - This incident has been resolved.

Feb 14, 08:07 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 14, 07:45 PST
Investigating - We are currently investigating this issue.

Search Alerts Delayed

2023-12-05T04:01:26-08:00

Dec 5, 04:01 PST
Resolved - This incident has been resolved.

Dec 5, 03:42 PST
Update - The backlog has been processed. Search Alerts were enabled at 11:38 UTC. Some search alerts may fire initially due to the search window extending back to the start of this incident rather than the normal window (1 minute, 10 minutes, 1hr, etc.) but they will return to normal operation after that initial search with the larger window.

Dec 5, 02:50 PST
Update - We continue to process the backlog and once that is complete we will enable Search Alerts.

Dec 5, 01:38 PST
Monitoring - The logs visible in the viewer are up to date. More of the backlog needs to be processed before search alerts can be turned back on.

Dec 5, 00:23 PST
Investigating - We are currently investigating this issue.

Bad network interface on logs7.papertrailapp.com (169.46.82.187)

2023-11-16T20:00:00-08:00

Nov 16, 20:00 PST
Resolved - Between 04:05 and 09:40 UTC on November 17, 2023, the IP address 169.46.82.187, associated with one of the backend servers for logs7.papertrailapp.com, encountered a hardware network interface issue.

The other 3 IP address that serves logs7.papertrailapp.com remained operational.

Customer impact for users that happen to use the 169.46.82.187 IP address for logs7.papertrailapp.com:

1. Port-Based Log Destinations and UDP users
Logs would have been dropped.

2. TCP users
Logs would have experienced a 6-hour delay, then sent all at once around 09:35-40 UTC. This delay will lead to incorrect timestamps in the logs, reflecting the time of arrival rather than the time of generation.

Importantly, there is no impact on Heroku customers and those utilizing logs7.papertrailapp.com as an HTTP log destination.

Partial delayed log processing from 06:50 UTC to 07:12 UTC

2023-09-09T00:00:00-07:00

Sep 9, 00:00 PDT
Resolved - Starting at 06:50 UTC some logs were delayed. Log processing caught back up by 07:12 UTC.

Search Alerts are Delayed and Increased Errors

2023-08-17T19:26:07-07:00

Aug 17, 19:26 PDT
Resolved - This incident has been resolved.

Aug 17, 18:52 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 17, 18:22 PDT
Update - We are continuing to investigate this issue.

Aug 17, 18:16 PDT
Investigating - Starting at 12:30 UTC search alerts are delayed.

Search Alerts and Log Search delayed

2023-07-16T19:09:23-07:00

Jul 16, 19:09 PDT
Resolved - This incident has been resolved.

Jul 16, 18:20 PDT
Monitoring - Starting at 12:16 UTC Search Alerts and Log Search are delayed.

Updates to or new port based Log Destinations are delayed

2023-07-14T04:31:29-07:00

Jul 14, 04:31 PDT
Resolved - This incident has been resolved.

Jul 14, 03:36 PDT
Identified - The issue has been identified and a fix is being implemented.

Delayed log search and search alerts from 23:20 UTC on Friday to 01:20 UTC on Saturday

2023-07-07T18:31:14-07:00

Jul 7, 18:31 PDT
Resolved - This incident has been resolved.

Jul 7, 17:42 PDT
Monitoring - Starting at 23:20 UTC on Friday July 7th log search and search alerts are delayed for some customers.

Log Search and Search Alerts delayed from 22:04 UTC to 22:29 UTC

2023-07-01T15:00:00-07:00

Jul 1, 15:00 PDT
Resolved - This incident has been resolved.