All Systems Operational
Website   Operational
Log Collection   Operational
Log Search   Operational
Search Alerts   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 14, 2018

No incidents reported today.

Dec 13, 2018
Resolved - The backlog is cleared and logs and alerts are running at real-time for all users.
Dec 13, 11:46 PST
Update - The Website is back online. We're continuing our work on clearing the backlog.

Search alerts may be delayed while we work this out, too.
Dec 13, 10:20 PST
Update - We're having to execute some heavy hits. This is causing the site to go down for a bit. Hang on!

Log collection is not affected.
Dec 13, 10:16 PST
Update - Cause of the blockage has been identified. The pipeline is processing through the backlog.
Dec 13, 09:39 PST
Update - We are continuing to work on a fix for this issue.
Dec 13, 09:38 PST
Identified - Cause of the blockage has been identified. The pipeline is processing through the backlog.
Dec 13, 09:37 PST
Investigating - We are currently investigating log processing delay. A subset of customers will be effected.
Dec 13, 09:18 PST
Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Completed - The scheduled maintenance has been completed.
Dec 5, 21:00 PST
Update - Log delays are resolving. We're continuing with our maintenance.
Dec 5, 18:20 PST
Update - We are seeing some delays in log search. We're investigating.
Dec 5, 17:21 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 17:00 PST
Scheduled - Engineering will be performing routine maintenance on Papertrail databases used for log search. Users should not see an effect from this work.
Dec 4, 14:52 PST
Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018
Resolved - Password reset and new-user invitations should now arrive in inboxes. As a reminder, if the reset or invite was generated within the last couple hours but did not arrive, it will need to be re-sent.

If it still doesn't arrive, Papertrail Support (support@papertrailapp.com) will be happy to assist.
Nov 30, 16:19 PST
Identified - We've identified the cause of the delay. Any password resets or new-user invitations that were attempted in the last 2 hours, if they have not been received, please retry.
Nov 30, 16:10 PST
Investigating - Engineering is investigating a delay in password reset and new-user invitation emails.
Nov 30, 16:01 PST
Resolved - This incident has been resolved.
Nov 30, 11:08 PST
Identified - Back log is cleared, we are all caught up.
Nov 30, 11:08 PST
Investigating - We are currently investigating log processing delay. A subset of customers will be effected.
Nov 30, 10:23 PST