All Systems Operational
Website   Operational
Log Collection   Operational
Log Search   Operational
Search Alerts   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 10, 2018

No incidents reported today.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Completed - The scheduled maintenance has been completed.
Dec 5, 21:00 PST
Update - Log delays are resolving. We're continuing with our maintenance.
Dec 5, 18:20 PST
Update - We are seeing some delays in log search. We're investigating.
Dec 5, 17:21 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 17:00 PST
Scheduled - Engineering will be performing routine maintenance on Papertrail databases used for log search. Users should not see an effect from this work.
Dec 4, 14:52 PST
Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018
Resolved - Password reset and new-user invitations should now arrive in inboxes. As a reminder, if the reset or invite was generated within the last couple hours but did not arrive, it will need to be re-sent.

If it still doesn't arrive, Papertrail Support (support@papertrailapp.com) will be happy to assist.
Nov 30, 16:19 PST
Identified - We've identified the cause of the delay. Any password resets or new-user invitations that were attempted in the last 2 hours, if they have not been received, please retry.
Nov 30, 16:10 PST
Investigating - Engineering is investigating a delay in password reset and new-user invitation emails.
Nov 30, 16:01 PST
Resolved - This incident has been resolved.
Nov 30, 11:08 PST
Identified - Back log is cleared, we are all caught up.
Nov 30, 11:08 PST
Investigating - We are currently investigating log processing delay. A subset of customers will be effected.
Nov 30, 10:23 PST
Nov 29, 2018

No incidents reported.

Nov 28, 2018
Resolved - We've isolated the issue and provisioning has returned to normal operation.
Nov 28, 11:29 PST
Investigating - Engineering is investigating an issue where Heroku users are unable to provision Papertrail as a new add-on for apps. Existing apps are unaffected. Standalone accounts are also unaffected.
Nov 28, 11:14 PST
Nov 27, 2018

No incidents reported.

Nov 26, 2018
Completed - The scheduled maintenance has been completed.
Nov 26, 12:48 PST
Verifying - Login pathway has been converted successfully. We'll be monitoring for any instability and are preparing to send out password reset emails to those who'll need one in order to gain access to Papertrail.
Nov 26, 09:09 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:48 PST
Scheduled - Papertrail Engineering will re-deploy the new Unified Login experience (my.solarwinds.cloud). As before, a few helpful pieces of information to keep in mind:

1. Logged-in users will be logged out. This will likely manifest as redirection to the login page or the Events viewer stopping live tail or search functions.
2. Customers with outstanding new-user invitations will see them automatically expire. New invitations will need to be sent.
3. Papertrail as a service–including Log collection, filtering, archiving, and alerting–will remain entirely functional.
4. Heroku users are exempt from this conversion. Access to Papertrail via the Heroku Dashboard (http://dashboard.heroku.com) will remain the same.

We recommend that if your password does not work, please reset it using the link provided on the my.solarwinds.cloud login page. Papertrail Support (support@papertrailapp.com) will be available to address any issues or answer any questions regarding this migration.
Nov 26, 08:47 PST