On May 30th at 14:00 UTC, we will permanently remove support for TLS 1.0 and TLS 1.1 for the Papertrail website and API. If your browser or client are no longer able to interact with papertrailapp.com or the Papertrail API, make sure it supports TLS 1.2.
The following minimum browser versions support TLS 1.2:
Microsft Internet Exporer 11 Microsoft Edge (all) Firefox 27 Chrome 30 Safari 7.0 (OS X 10.9) Mobile Safari 5.1 (iOS 5.1) Opera 17
Any command line client or library that uses SSL libraries from the last few years are all likely to be supported. If you're unsure, attempt to connect to the API or browse papertrailapp.com to confirm.
If you have any questions or need assistance in confirming support for your browsers or clients, contact Papertrail Support at support@papertrailapp.com.
Posted on
May 23, 16:01 PDT
Resolved -
This incident has been resolved.
May 25, 07:22 PDT
Monitoring -
We have finished processing the backlog and will continue to monitor log processing for a while before declaring this resolved.
May 25, 06:59 PDT
Identified -
Log processing and search alerts for a subset of customers are delayed by about 10 minutes. We're processing the backlog now.
May 25, 06:45 PDT