American Express will be performing maintenance on their networks at this time which will affect our credit card processor's ability to handle transaction attempts for any card within the American Express network. The result of this maintenance may take the form of your American Express card being declined though funds are available. American Express customer support may not be able to see the attempted transaction.
This maintenance will not, under any circumstance, affect Papertrail's core functionality. Logging will continue uninterrupted.
During this window, if you try to pay for service with an American Express card and are declined, please try again after the window closes. If you pay for service already with an American Express card and it is declined at renewal, please let us know as we may have to manually re-try the card. All paid accounts have a 14-day grace period for credit card transaction re-attempts so you shouldn't see any negative effects from the failed renewal.
Papertrail support can be reached at support@papertrailapp.com with any questions.
Posted on
Sep 21, 09:17 PDT
Resolved -
Everything is green across the board. Thanks for coming along for the ride.
While we don't expect this to be true, shoot an email to support@papertrailapp.com if anything looks out of place.
Sep 7, 13:40 PDT
Monitoring -
All the queues are clear and we're 100% live. We'll keep an eye on things to make sure they stay that way. Stay tuned for the conclusion to this epic saga.
Sep 7, 13:27 PDT
Update -
There was a slight speed bump in that some folks ended up with larger delays but the news in the end is good. Some will still have a delay of up to 10 minutes while others will have no delay at all. Stay tuned as we're expecting everyone to burn down to zero soon.
Sep 7, 12:00 PDT
Identified -
We've discovered an issue regarding logs taking longer than usual to be made available within the Viewer. We're aware of what's causing the delay (an effect of the microcode patches from our recent maintenance window) and working on bolstering the processes to eliminate the delay altogether. Currently, the delay can be between 2 and 5 minutes depending on what slot your account falls into within the pipeline.
Sep 7, 10:58 PDT