Papertrail
All Systems Operational
Website   Operational
Log Collection   Operational
Log Search   Operational
Search Alerts   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2018

No incidents reported today.

Jul 20, 2018
Resolved - This incident has been resolved.
Jul 20, 05:44 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 05:32 PDT
Investigating - We are currently investigating this issue.
Jul 20, 05:24 PDT
Jul 19, 2018

No incidents reported.

Jul 18, 2018

No incidents reported.

Jul 17, 2018
Resolved - We have reverted the SSA changes. The prompt should no longer appear for all users.
Jul 17, 11:25 PDT
Identified - Our SSA is formatted as a PDF and because of that, some browsers will not render it inline at all or at least not without changes to default settings. We're reverting the changes until we can establish a more compatible alternative.
Jul 17, 11:16 PDT
Investigating - We're investigating an issue where the Software Services Agreement dialog is not rendering or redirecting properly for some users.
Jul 17, 10:42 PDT
Jul 16, 2018
Resolved - This incident has been resolved.
Jul 16, 20:49 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 16, 18:07 PDT
Investigating - We are currently investigating this issue.
Jul 16, 17:45 PDT
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Resolved - On Jul 13, Papertrail's email provider experienced intermittent authentication issues, as described here: http://status.mailgun.com/incidents/5jz5w33sx2qv

As a result, nearly half of the email alerts sent between 11:00 and 12:48 UTC were dropped. The authentication issues have since been fixed, but any alerts dropped during this timeframe will not be resent.
Jul 13, 04:00 PDT
Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018
Resolved - This incident has been resolved.
Jul 8, 11:32 PDT
Monitoring - Looks like some connectivity problems between data centers. A fix has been implemented, and we're monitoring the situation. Things may take a few more minutes to catch up and come back yet.
Jul 8, 11:11 PDT
Investigating - We are currently investigating an issue with lightning search, unfortunately, this affects all customers with lightning search.
Jul 8, 10:58 PDT
Jul 7, 2018

No incidents reported.