Papertrail
All Systems Operational
Website   Operational
Log Collection   Operational
Log Search   Operational
Search Alerts   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On May 30th at 14:00 UTC, we will permanently remove support for TLS 1.0 and TLS 1.1 for the Papertrail website and API. If your browser or client are no longer able to interact with papertrailapp.com or the Papertrail API, make sure it supports TLS 1.2.

The following minimum browser versions support TLS 1.2:

Microsft Internet Exporer 11
Microsoft Edge (all)
Firefox 27
Chrome 30
Safari 7.0 (OS X 10.9)
Mobile Safari 5.1 (iOS 5.1)
Opera 17

Any command line client or library that uses SSL libraries from the last few years are all likely to be supported. If you're unsure, attempt to connect to the API or browse papertrailapp.com to confirm.

If you have any questions or need assistance in confirming support for your browsers or clients, contact Papertrail Support at support@papertrailapp.com.
Posted on May 23, 16:01 PDT
Past Incidents
May 26, 2018

No incidents reported today.

May 25, 2018
Resolved - This incident has been resolved.
May 25, 07:22 PDT
Monitoring - We have finished processing the backlog and will continue to monitor log processing for a while before declaring this resolved.
May 25, 06:59 PDT
Identified - Log processing and search alerts for a subset of customers are delayed by about 10 minutes. We're processing the backlog now.
May 25, 06:45 PDT
May 24, 2018
Resolved - This incident has been resolved.
May 24, 14:36 PDT
Update - There are delays up to two hours, we continue to burn through the backlog.
May 24, 13:01 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 12:01 PDT
Identified - The issue has been identified and a fix is being implemented.
May 24, 11:42 PDT
Update - We are continuing to investigate this issue.
May 24, 11:09 PDT
Investigating - Log processing and search alerts for about 20% of customers are delayed by about 8 minutes. We're investigating.
May 24, 10:41 PDT
May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018
Resolved - This incident has been resolved.
May 15, 01:50 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 01:40 PDT
Investigating - We are currently investigating this issue.
May 15, 01:32 PDT
May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.